D2L Knowledge

As of November 14, 2017, the new D2L Knowledge site is now available to faculty, staff, and enrolled students at all Minnesota State schools. 

The D2L Knowledge site has moved to a new location: D2L Support within Office 365/SharePoint.  Please update your browser bookmarks to the new D2L Support site (https://mnscu.sharepoint.com/sites/D2Lsupport).

The new D2L Support site requires StarID credentials to log into Office 365/SharePoint.  

  • Students:  Use your StarID@go.minnstate.edu as your username (not your campus domain) and your StarID password.
  • Faculty, Trainers, Admins, and Campus Staff:  Use your StarID@minnstate.edu as your username (not your campus domain) and your StarID password. 

Please view the PDF for instructions and screenshots.  For users who do not have StarID credentials, you can view select Knowledge Articles (e.g. FAQs) below.

The old D2L Knowledge site URL (d2l.custhelp.com) will be available through January 31, 2018 during the transition to the new D2L Support site. 

  • From January 2 through January 31, 2018: Access to all Knowledge Articles (FAQs) on the d2l.custhelp.com site ends.  Articles can no longer be searched or viewed on this site.  The d2l.custhelp.com site URL will be available to provide users time to update their browser bookmarks. 
  • On February 1, 2018: The d2l.custhelp.com site URL will be a "dead" address.  Users must go to the new D2L Support site to view Knowledge Articles (e.g. FAQS).

Please begin to use the new D2L Support as soon as possible to become familiar with the site’s features. 

Questions? 
If you have any questions, please contact: suzanne.schlangen@minnstate.edu

Minnesota State IT Service Desk

The Minnesota State IT Service Desk for Minnesota State colleges and universities users can be accessed at the IT Service Desk customer portal.  Faculty, staff, and students can access the site by logging in with their StarID credentials.  If you do not have StarID credentials, you can log into the site using the Guest Login link.

After logging into the customer portal, you can submit your question using the Submit ticket for D2L Brightspace shortcut.  If you need to speak with a support representative, it is recommended that you submit a request first, and then call during the normal business hours listed on the customer portal homepage. This would allow our staff to review your information and provide efficient support. Your submitted incidents are available for update/review from the View My Submitted Tickets quicklink when logged in IT Service Desk customer portal.

You can view additional information in the Help and Support section of our D2L Brightspace System Status and News page.

 

If your browser redirects you to the D2L Brightspace System Status page when you are log into your campus D2L Brightspace site, you may need to do the following steps:

1)  Reset the Internet browser’s cache using the browser specific links below.  After resetting the browser’s cache, you may need to restart your computer. Generally, this resolves the problem logging into the D2L Brightspace site. 2)  Navigate to your school's home page and use the D2L Brightspace site login link.  Do not use a browser bookmark.  View the browser's support sites for instructions to update your browser bookmarks. 3)  Disconnect your Internet Service Provider (ISP) router (Cable/DSL modem and your Wi-Fi router if you are using one) for at least one minute, and then reconnect it.  Unplug both devices from the power cable, leave unplugged for at least one minute, plug them back in, and then allow up to two minutes for the devices to connect back to the Internet.  Some Internet providers cache the D2L Brightspace address and the router needs to be restarted as the only way to resolve the issue.

4)  If needed, flush the DNS cache using the OS support site's instructions:

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