D2L Knowledge

The Minnesota State system office offers a Knowledge Base for D2L Brightspace users, including students, faculty, trainers, campus site admins, and other technical support staff.  The Minnesota State Learning Technologies Team provides a variety of Knowledge Articles, including: commonly asked questions, how-to processes, and best practices within D2L Brightspace.  The Knowledge Base is searchable within SharePoint, providing users with on-demand resources available any time of day.

Help Articles for Faculty, Staff, and Enrolled Students

The Minnesota State D2L Knowledge Base is available to faculty, staff, and enrolled students at all Minnesota State schools.  The D2L Knowledge Base is available at the D2L Support SharePoint site (https://mnscu.sharepoint.com/sites/D2Lsupport).

The D2L Support SharePoint site uses the following login credentials:  

  • Students:  Use YourStarID@go.minnstate.edu as your username and your StarID password.
  • Faculty, Trainers, Admins, and Campus Staff:  Use YourStarID@minnstate.edu as your username and your StarID password.

View PDF for login instructions.

Help Articles for Others

For users who do not have StarID credentials, you can view the relevant Knowledge Articles below.  

If you have any questions, please contact the Minnesota State Learning Technologies team.

If you log into your campus D2L Brightspace site and are redirected back to the login page, you may need to do the following steps:

1)  Reset the Internet browser’s cache using the browser specific links below.  After resetting the browser’s cache, you may need to restart your computer. Generally, this resolves the problem logging into the D2L Brightspace site. 2)  Navigate to your school's home page and use the D2L Brightspace site login link.  Do not use a browser bookmark.  View the browser's support sites for instructions to update your browser bookmarks. 3)  Disconnect your Internet Service Provider (ISP) router (Cable/DSL modem and your Wi-Fi router if you are using one) for at least one minute, and then reconnect it.  Unplug both devices from the power cable, leave unplugged for at least one minute, plug them back in, and then allow up to two minutes for the devices to connect back to the Internet.  Some Internet providers cache the D2L Brightspace address and the router needs to be restarted as the only way to resolve the issue.

4)  If needed, flush the DNS cache using the OS support site's instructions: