Information Technology Services
Information Technology Services at Minnesota State
Minnesota State Information Technology Services provides a set of common technology services and solutions that support academic and administrative operations. ITS establishes and maintains enterprise software, networks, telecommunications, information security, identity access management, managed administrative computing, reporting and analytics. These technologies allow the system to provide a broad range of student services, instruction, human resources and finance services.
To open a ticket with IT Services, please visit the customer portal or call the Service Desk at (877) 466-6728.
Service Desk Hours
- Monday-Thursday: 8:00am-8:00pm CST
- Friday-Saturday: 8:00am-4:30pm CST
- Sunday: 11:30am-8:00pm CST
- Closed on all national holidays
Dr. Jackie Bailey
Vice Chancellor of Information Technology and Chief Information Officer, CIO
Location: St. Paul
Voice: 651-201-1454
CIO@MinnState.edu
Ross Berndt
Associate Vice Chancellor of Information Technology Services
Location: St. Paul
Voice: 651-201-1412
Ross.Berndt@MinnState.edu
Craig Munson
Chief Information Security Officer
Information Security, Risk, and Compliance
Location: St. Paul
Voice: 651-201-1534
Craig.Munson@MinnState.edu
Jamie Nordstrom
System Director
Technologies and Budget
Location: St. Paul
Voice: 651-201-1607
Jamie.Nordstrom@MinnState.edu
Mark Malecek
System Director
Enterprise Applications
Location: St. Paul
Voice: 320-313-4102
Mark.Malecek@MinnState.edu
Microsoft Office 365
To access Microsoft Office 365, login to the portal at https://www.office.com using your Microsoft Office 365 username (StarID@minnstate.edu) and StarID password.
IT Connect (Office 365 SharePoint)
For Minnesota State ITS employees and campus ITS resources, please visit the IT Connect Intranet site (StarID and password authentication is required).
You will find more information about these services on IT Connect:
- Desktop Support/LAN
- Enterprise Application Development
- Infrastructure
- Information Security
- ITS Purchasing and Contracts
- Identity and Access Management
- Microsoft 365 Support
- Network Services
- Project and Planning Information
- Reporting and Analytics
- User Documentation
- Web and SharePoint Services
StarID (Identity Management)
StarID Minnesota State's single username that replaces many login IDs with one ID, one password, everywhere.
Only one StarID is needed across all Minnesota State campuses to access services including email, D2L Brightspace online learning, and more.
Change your password in one place — starid.minnstate.edu — and it changes everywhere.
For more information, see StarID Help and FAQ.
Enterprise System Status
Information regarding the status of Enterprise services is available at status.minnstate.edu. If you are experiencing problems, please check for status notifications. If no service interruptions is listed (the service is listed as online and operational) please visit the ITS Service Desk online or call the Service Desk at 1-877-466-6728 to report your experience.
Wide Area Network Status and Internet Connectivity
MN.IT's Minnesota's Network for Enterprise Telecommunications map
Network Services
The Minnesota State Enterprise Network Services group provides a wide variety of services for campuses and the system office. Submit a service request via the Minnesota State Service Portal (servicedesk.minnstate.edu) to request assistance or report issues.
With eduroam, Minnesota State students and employees can use their StarID credentials to access Wi-Fi when visiting participating institutions. Visitors from other eduroam-participating colleges and universities can access Wi-Fi at participating Minnesota State colleges and universities using the usernames and passwords from their home institutions.
Before traveling to another eduroam-participating institution, we recommend signing onto eduroam at your home campus with each device you will be using, to be sure everything works. Connecting involves installing a security certificate.
Connecting to eduroam
- On your device, select the eduroam from the list of available Wi-Fi networks.
- You will be prompted to sign onto the network. Enter the following for credentials:
Username: StarID@minnstate.edu or StarID@go.minnstate.edu (for example, ab1234cd@minnstate.edu)
Password: your StarID password. - You may be prompted to accept a security certificate. If this happens, verify that the certificate is from radius.mnstate.us. If so, click OK to accept.
(Note: Linux devices may not prompt for credentials when you first join eduroam. If that's the case, set up a "hidden" network with the settings below.)
If your device asks for more information, use the following settings:
- Security: 802.1x EAP / WPA2 Enterprise
- EAP Method: TTLS (Tunneled TLS)
- Phase-2 (Inner) Authentication: PAP or GTC
- Proxy Settings: none
- IP Settings: DHCP
- CA Certificate: Don't validate or Do Not Check
- Domain: minnstate.edu
- Anonymous Identity: anonymous@minnstate.edu
- Auto reconnect: Turn on
Sometimes a device may prompt for authentication several times, even though the password is correct. If this happens, keep trying. Once the device has connected, it usually connects automatically from then on. If the device tells you that the password is invalid, though, it probably is. Re-enter and try again.
Using the eduroam configuration assistant
Some devices, especially those running Windows older than Windows 10, may require the use of eduroam’s configuration assistant to make eduroam work. Note that this requires administrative privileges on your device.
- Go to https://cat.eduroam.org/
- Click/tap the “eduroam user: download your eduroam installer” button.
- Select Minnesota State Colleges and Universities as your Home Institution.
- Click Download your eduroam installer for your operating system
- Enter the following when prompted:
Username: StarID@minnstate.edu or StarID@go.minnstate.edu (for example, ab1234cd@minnstate.edu)
Password: your StarID password - Go to your device’s Wi-Fi setting and select eduroam
- Your device is connected to eduroam and will automatically connect at eduroam-participating institutions.
The Learning Network of Minnesota (LNM or Learning Network) is the core telecommunications network infrastructure that supports public higher education in Minnesota and is critical for daily campus and system operations.